Every claim is different but our aim is to deal with your claim as quickly as possible and provide you with a satisfactory outcome in a timely manner.

Remember, you can contact us at any time during our office hours to get an update on your claim.

No, our policies will not cover your items for wear and tear or mechanical breakdown.

We will likely ask you to obtain an estimate for the damage caused. Depending on the circumstances of your claim, we may ask you to provide two estimates from two different contractors for comparison purposes. This will be fully discussed with you when you contact us.

It would be very helpful but we appreciate that not everybody keeps receipts for everything they buy. We will discuss what supporting documentation is needed from you when you call us to report your claim.

If you have been the victim of a break-in or burglary, we would ask that you report the incident to the police as soon as possible and make the property secure.

When you contact us, our team will assist you and advise you of what the next steps will be in order to process your claim.

First and foremost, get the leak stopped. This will minimise the amount of damage caused. We would then ask that you contact us to report the incident. Only emergency repairs may be authorised without Insurer’s prior agreement. Please note your policy will not cover you for the fixture or replacement of any pipework that has been damaged, unless otherwise stated in your policy schedule.

Yes. All home Insurance policies will have an applicable policy excess. Please refer to your policy wording for more information.

Wherever possible, we will let you know whether your claim is covered when you first call our office. Your policy wording will outline in detail the types of claims covered under your home Insurance policy, which must be read in conjunction with an up to date policy schedule. If you are unsure whether a particular incident is covered, give us a call when we shall be happy to assist.

Call us on 0345 34 500 34. We are here to help you!

We will take details from you regarding the incident and will advise you of any supporting documentation you may need to provide and what the next steps will be when you call us.

You can cancel your policy at any time by calling us or writing to us. You have 14 days from when you receive your policy documents or enter into this contract, whichever is later to cancel your policy. This is known as a cooling-off period. If you cancel your policy during this time, provided you have not made a claim during that policy year we will refund your premium in full. If a claim has been made during the period of cover provided, we will deduct the cost of any payments made from the refund due.

If you choose to cancel your policy after the cooling-off period, we will refund you the time that was left on your policy less an applicable cancellation fee of £25.