Only when you make a claim do you realise the importance of home Insurance and we want to make your experience as stress free as possible.


Contact the police as soon as reasonably possible if something is lost or if you suspect theft, vandalism or malicious damage and get a crime reference number
Take reasonable action to recover missing items or protect your property from further loss or damage
Immediately send us any written claim which is made against you and give us full details of any verbal claims made against you


Do not start repairs without Insurers authorisation, unless such repairs are deemed as an emergency
Do not admit liability or make any offers to third parties
Do not dispose of damaged articles as an inspection may be necessary
Do not negotiate or settle any claims made against you by anyone else, unless we agree in writing that you can

If you are aware of an incident that might give rise to a claim or you need to make a claim, call our claims helpline on 0345 34 500 34 to report the incident. Alternatively, you can email us at or visit our ‘Contact us’ page to drop us a message.

If you need assistance outside of our normal working hours please refer to your policy wording for further information on how to contact your Insurerdirectly to report a claim.